This policy explains how cancellations and refunds work for Mexbui subscription plans. It is written to be simple and easy to understand.
1. Cancelling Your Subscription
You can cancel a monthly or annual subscription at any time from your account settings. When you cancel, your plan remains active and fully usable until the end of the billing period you have already paid for. You will not be billed again after that period ends.
2. Refunds
Because Mexbui provides immediate access to build tooling and consumes compute resources as soon as a plan is active, we generally do not offer partial refunds for unused time within a billing period. Refunds will be issued where required by applicable law, or at our discretion in cases of a clear billing error on our part (such as being charged twice for the same period).
3. Requesting a Refund or Billing Correction
If you believe you were billed incorrectly, contact support@mexbui.online with your account email and details of the charge. We will review the request and respond as soon as we reasonably can.
4. Downgrades and Plan Changes
If you switch to a lower-tier plan, the change generally takes effect at the start of your next billing period so you keep access to your current plan's features for the time you already paid for.
5. Free Trials and Credits
Where Mexbui offers a free trial or free build credits, these are provided at our discretion and may be limited or changed at any time. Unused trial credits do not carry a cash value and are not refundable.
6. Questions
For any billing question not covered here, please reach out to support@mexbui.online or visit our Support Center.